Suzanne is the Founder and CEO of Anthro-Tech. She has more than 20 years of experience in leading user-centered design and customer research initiatives for government agencies, non-profits, and organizations with a social impact mission. As a trusted advisor for many clients, Suzanne has proven track record in successfully positioning user-centered design as a catalyst for delivering better customer experiences and helping organizations make the shift to customer-centric business processes and cultures. She is a thought leader and expert in institutionalizing user-centered design, cross-channel customer experience and E-Government strategy.
Suzanne is also an Assistant Affiliate Professor in the Human-Centered Design & Engineering Master’s Program at the University of Washington where she’s been teaching user-centered design since 2001. She has a keen interest in connecting the academic world with industry practitioners in the UX community. As a close mentor for many professionals, Suzanne inspires people to use their talents in user experience to affect positive social change.
Suzanne received a B.A. in Anthropology from the University of British Columbia where she graduated magna cum laude, and holds a Master’s in Communications from the University of Washington.
When Suzanne isn’t leading her talented team of user-centered design experts and building the best UCD consultancy for social impact, she spends time with her husband and three kids, travelling the world, spearheading art projects, erupting volcanoes and improving her cartwheels.
Work of which you're most proud
Leading our smart and inspiring team at Anthro-Tech. We share a passion for creating user-experiences that make the world a better place.
Parents, World Travels, Family
Classic, patient, tenacious
The Boss - Bruce Springsteen
Give and you will receive
Favorite place in the world
Wherever my husband and 3 kids are
Can't live without
Family, coffee and cheese
What have you learned
That I'll never stop learning
Strength Finder Top 5 themes
Futuristic, self-assurance, responsibility, relator, activator
Kerkrade, The Netherlands
Alternative universe career