Suzanne is the Founder and CEO of Anthro-Tech. She has more than 20 years of experience in leading user-centered design and customer research initiatives for government agencies, non-profits, and organizations with a social impact mission. As a trusted advisor for many clients, Suzanne has proven track record in successfully positioning user-centered design as a catalyst for delivering better customer experiences and helping organizations make the shift to customer-centric business processes and cultures. She is a thought leader and expert in institutionalizing user-centered design, cross-channel customer experience and E-Government strategy.

Suzanne is also an Assistant Affiliate Professor in the Human-Centered Design & Engineering Master’s Program at the University of Washington where she’s been teaching user-centered design since 2001. She has a keen interest in connecting the academic world with industry practitioners in the UX community. As a close mentor for many professionals, Suzanne inspires people to use their talents in user experience to affect positive social change.

Suzanne received a B.A. in Anthropology from the University of British Columbia where she graduated magna cum laude, and holds a Master’s in Communications from the University of Washington.

When Suzanne isn’t leading her talented team of user-centered design experts and building the best UCD consultancy for social impact, she spends time with her husband and three kids, travelling the world, spearheading art projects, erupting volcanoes and improving her cartwheels.

Work of which you're most proud

Leading our smart and inspiring team at Anthro-Tech. We share a passion for creating user-experiences that make the world a better place.

Biggest influences

Parents, World Travels, Family

Your style

Classic, patient, tenacious

Favorite artist

The Boss - Bruce Springsteen

Motto

Give and you will receive

Favorite place in the world

Wherever my husband and 3 kids are

Can't live without

Family, coffee and cheese

What have you learned

That I'll never stop learning

Strength Finder Top 5 themes

Futuristic, self-assurance, responsibility, relator, activator

Hometown

Kerkrade, The Netherlands

Alternative universe career

International Spy