Case Studies

Through tar­get­ed UX research, we engaged mar­gin­al­ized com­mu­ni­ties to guide the design of a new oncol­o­gy hos­pi­tal, ensur­ing equi­table and patient-cen­tered care for all.

Online HR forms were a bar­ri­er for peo­ple with dis­abil­i­ties. Anthro-Tech fixed that, mak­ing them acces­si­ble and inclusive.

An eight-month research project improved the recruit­ment of farm­work­ers, lead­ing to a more sta­ble work­force and stream­lined hir­ing processes. 

We helped the Wash­ing­ton State Employ­ment Secu­ri­ty Depart­ment revamp its con­fus­ing unem­ploy­ment deci­sion let­ters. The new let­ters are eas­i­er to read, com­ply with state laws, and increase the public’s trust in government.

Seat­tle aimed to ease the build­ing process for afford­able hous­ing. SDCI used data and human-cen­tered design to empow­er cus­tomers, sup­port staff, and ensure safety.

A com­pre­hen­sive web­site over­haul ensures a more inclu­sive, cus­tomer-friend­ly experience.

The new web­site serves a diverse range of DOL cus­tomers with its stream­lined struc­ture and sim­pli­fied lan­guage, mak­ing nav­i­ga­tion intu­itive for everyone.

Rev­o­lu­tion­iz­ing a tran­sit mobile app by enhanc­ing acces­si­bil­i­ty and usabil­i­ty for diverse users.

Seattle’s Depart­ment of Con­struc­tion and Inspec­tions worked with our team to low­er access bar­ri­ers to the new Eco­nom­ic Dis­place­ment Relo­ca­tion Assis­tance Pro­gram by focus­ing on equi­ty, acces­si­bil­i­ty, and ease of use.

With the abil­i­ty self-serve, cus­tomers have con­trol over their DES expe­ri­ence. This saves both the agency and the cus­tomers time and effort and increas­es the trust and satisfaction.