A comprehensive website overhaul ensures a more inclusive, customer-friendly experience.
See how our partnerships are benefiting people.
The new website serves a diverse range of DOL customers with its streamlined structure and simplified language, making navigation intuitive for everyone.
Revolutionizing a transit mobile app by enhancing accessibility and usability for diverse users.
Seattle’s Department of Construction and Inspections worked with our team to lower access barriers to the new Economic Displacement Relocation Assistance Program by focusing on equity, accessibility, and ease of use.
By spreading awareness and adoption of the human-centered approach with teams at WSDOT, we modeled how to understand customer needs and better serve information and tools that support safe travel.
See how we used plain language and user testing to improve message consistency for Donate Life California.
Integrating accessibility more deeply into the digital design and agile development process of The Washington Health Benefit Exchange.
Anthro-Tech teamed up with Sound Transit to streamline the ticket purchase process at ticket vending machines.
Understanding the value of a digital kiosk for providing information to patients during their wayfinding experience via heuristic analysis, contextual interviews, and extensive prototyping.