Case Studies

Seattle’s Depart­ment of Con­struc­tion and Inspec­tions worked with our team to low­er access bar­ri­ers to the new Eco­nom­ic Dis­place­ment Relo­ca­tion Assis­tance Pro­gram by focus­ing on equi­ty, acces­si­bil­i­ty, and ease of use.

With the abil­i­ty self-serve, cus­tomers have con­trol over their DES expe­ri­ence. This saves both the agency and the cus­tomers time and effort and increas­es the trust and satisfaction.

By spread­ing aware­ness and adop­tion of the human-cen­tered approach with teams at WSDOT, we mod­eled how to under­stand cus­tomer needs and bet­ter serve infor­ma­tion and tools that sup­port safe travel.

See how we used plain lan­guage and user test­ing to improve mes­sage con­sis­ten­cy for Donate Life California. 

Inte­grat­ing acces­si­bil­i­ty more deeply into the dig­i­tal design and agile devel­op­ment process of The Wash­ing­ton Health Ben­e­fit Exchange.

Anthro-Tech teamed up with Sound Tran­sit to stream­line the tick­et pur­chase process at tick­et vend­ing machines.

Under­stand­ing the val­ue of a dig­i­tal kiosk for pro­vid­ing infor­ma­tion to patients dur­ing their wayfind­ing expe­ri­ence via heuris­tic analy­sis, con­tex­tu­al inter­views, and exten­sive prototyping.

See how user test­ing and con­tent gov­er­nance led to sig­nif­i­cant UX improve­ments for the Wash­ing­ton State Depart­ment of Transportation.

We worked with Sound Tran­sit to learn how dynam­ic signs dis­play­ing real-time arrival infor­ma­tion fit in the rider’s jour­ney and how oth­er rid­er needs could be met through these signs.

The new Work­SafeBC web­site lever­ages a wealth of qual­i­ta­tive and quan­ti­ta­tive research and human-cen­tered design best prac­tices to bet­ter meet audi­ence needs