An eight-month research project improved the recruitment of farmworkers, leading to a more stable workforce and streamlined hiring processes.
The new letters are easier to read, comply with state laws, and increase the public’s trust in government.
Seattle aimed to ease the building process for affordable housing. SDCI used data and human-centered design to empower customers, support staff, and ensure safety.
A comprehensive website overhaul ensures a more inclusive, customer-friendly experience.
The new website serves a diverse range of DOL customers with its streamlined structure and simplified language, making navigation intuitive for everyone.
Revolutionizing a transit mobile app by enhancing accessibility and usability for diverse users.
Cut confusion, reduce calls, and speed up benefits: We helped streamline a complex housing program so renters and staff could both succeed.
With the ability self-serve, customers have control over their DES experience. This saves both the agency and the customers time and effort and increases the trust and satisfaction.
By spreading awareness and adoption of the human-centered approach with teams at WSDOT, we modeled how to understand customer needs and better serve information and tools that support safe travel.
See how we used plain language and user testing to improve message consistency for Donate Life California.
