• Delft University of Technology, Doctor of Philosophy in Human Factors Engineering, Delft, The Netherlands, 2019
• San Jose State University, Master of Science in Human Factors and Ergonomics, San Jose, California, 2010
• Northeastern University, Bachelor of Arts in Psychology and Linguistics with Computer Science minor, Boston, Massachusetts, 2007

Christopher is a User Experience (UX) researcher with a background in human automation interaction and system integration. As a seasoned practitioner with over a decade of experience, he is an expert in Human-Centered Design research including user interviews, surveys, A/B experiments, and usability testing. Christopher enjoys taking a data-driven and goal-oriented approach towards understanding how users interact with products and services offered by all kinds of organizations. He likes to leverage user research to help challenge assumptions, mitigate pain points, and identify new opportunities.

His education in human factors engineering and the cognitive sciences (psychology, linguistics, and computer programming) supports his work with a solid foundation of human thought and behavior theory in areas such as attention, situation awareness, decision making, communication, and embodied cognition.

Outside of work, Christopher enjoys playing recreational league ice hockey, exploring off-leash dog open spaces, and dreaming of driving a motorcycle again.

Path that led you to UX

My initial college career began in creative writing where I was curious about reaching readers better from ambiguous points of view and repertoires. Through my studies in psychology, language, and computers, as well as work in safety-related human operated vehicles and systems, I’ve always been interested in any gaps between the assumed and the “in the wild” nature of things.

It may surprise you

I got to experience zero gravity as part of a NASA experiment.

First creative memory

Playing with my older brother from huge tote bins of Legos and learning only years later that Legos came with something called “instructions” you were “supposed” to follow.

Your idea of happiness

Watching my dog run at breakneck speeds with a toy in his month and unfathomable intensity in his eyes.

Alternative universe career

Time-travelling travel writer.

Professional Involvement

• Human Factors and Ergonomics Society (HFES)
• San Francisco Bay Area Human Computer Interaction (BayCHI)

Published Work

• Situation awareness based on eye movements in relation to the task environment
• The 4D LINT model of function allocation: Spatial-temporal arrangement and levels of automation
• Plausibility of human remote driving: Human-centered experiments from the point of view of teledrivers and telepassengers
• Transitioning resolution responsibility between the controller and automation team in simulated NextGen separation assurance
• Human factors of monitoring driving automation: Eyes and Scenes
• How to keep drivers engaged while supervising driving automation? A literature survey and categorization of six solution areas
• Redesigning today’s driving automation toward adaptive backup control with context-based and invisible interfaces