Ideas + Insights : Archives

As our digital world progresses, it often seems that government agency websites are “behind-the-cue-ball” and stagnant. Having a website that is accessible, easy to navigate, and designed with your user’s experience in mind is vital to operability and success.

Anthro-Tech’s Founder and CEO, Suzanne Boyd is the proud recipient of FedHealthIT and G2Xchange’s Women in Leadership: Impact Award.

Our website redesign project in partnership with WaTech for the Washington State Department of Transportation (WSDOT) won an Award for Responsible Technology. 

Writing in plain language makes content easy to find, understand, and is actionable. Here are some tips and examples for government agencies to follow.

Anthro-Tech is the proud winner of six 2022 Communicator Awards for our website redesign work with the Washington State Department of Transportation.

Knowing what makes a good user experience (UX) is key to ensuring you’re delivering one; especially when you want to improve an existing product, service, or experience, such as your organization’s website or mobile app.

Your organization’s products and services have the potential to touch the lives of people from diverse backgrounds, with specific needs and goals. 

By putting your customers at the center of anything you design, your products and services become more usable, useful, and even, delightful.

Looking to better serve the public in 2022, the Biden-Harris Administration issued an Executive Order entitled, “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.” The goal is to serve customers better by putting people at the center of everything the Government does.

How many times has a customer asked you about something that’s right there on the homepage of your agency’s website? What about those emails and phone calls you keep receiving from people who are frustrated with your online services? Learn why putting people first is the backbone of human-centered design.