Anthro-Tech’s Director of User Experience Design, Taylor Collins will be presenting at the Accelarate 2022 – Govtech Unified conference hosted by Accela this Fall. Accelarate focuses on the latest technologies, partnerships, and once-in-a-lifetime opportunities that are unifying and driving govtech’s future.
Taylor will be presenting on When They Can’t Go Anywhere Else: A Story of Portal Improvements alongside Dane Quatacker, Partner at Gray Quarter Inc., and Leah Wolff, Accela Enterprise Platform Manager at the City of Seattle.
Attendees for this session will learn about Seattle’s efforts to improve the user experience of their permitting and licensing portal. Seattle is on a mission to improve the design of their Accela Citizen Access (ACA ) software implementation to reduce errors and frustration and increase compliance. Discover how they are implementing Human-Centered Design principles and an agile approach and learn about the technical framework used to have more control over the ACA experience.
Attend this session to learn how your government agency can make products and services that are more customer-centric.
Join us for two and a half days with 50+ sessions and dynamic networking opportunities!