From Build to Buy-In: Human-Centered Design & Change Management in Digital Services
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Building a digital service is just the beginning. The real challenge? Getting your teams and stakeholders to adopt it.
Join us on Tuesday, December 9, 2025, from 12–1 PM PT to hear federal, state, and city leaders share how they successfully integrated Human-Centered Design (HCD) and Organizational Change Management (OCM) to ensure services aren’t just launched—they’re adopted and sustained internally.
Session Takeaways
- How to align leadership, teams, and stakeholders to drive adoption
- Strategies for breaking down silos and overcoming resistance
- Actionable tools for workflow adjustments, stakeholder mapping, and internal communications
- Real-world lessons from the IRS, Washington State Healthcare Authority, and the City of Seattle
- Live Q&A with panelists to get your questions answered