Service Blueprinting: The Secret to Fixing Frustrating Public Services
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Fix frustrating services with service blueprinting—a proven method to map, analyze, and improve the full customer and staff experience.
Ideas + Insights : Archives
Archives
Improve Government Services on a Budget: Prioritize User Needs
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Explore how human-centered design helps government agencies improve services within their budget and how you can get started today.
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See Why State Agencies Are Earning Awards with Anthro-Tech
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This year at the Muse Awards, Anthro-Tech teamed up with two Washington state agencies to earn 10 awards for accessibility, plain language, and human-centered design.
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Transform Public Services: Use the Government Service Delivery Improvement Act
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It's time to rethink public services. Delivering straightforward, reliable, and efficient services isn't just good governance—it's smart business.
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Four Common Misconceptions About Digital Accessibility
Event
Join Sruti as she debunks digital accessibility myths and shares clear, practical steps for stronger, more inclusive digital services.
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From Mandate to Momentum: How Service Blueprinting Helps Agencies Meet Executive Order 25-03
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Join us in Lacey, WA for IPMA’s May FORUM—where Washington’s public service problem-solvers gather to spark action.
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Getting Started with Digital Accessibility: Small Steps, Serious Traction
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Join our free webinar to kickstart your digital accessibility efforts with proven strategies that work in government settings.
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Customizing COTS and SaaS for Real-World Needs Using UX Research
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Off-the-shelf software often misses the mark. UX research helps tailor COTS and SaaS tools to fit your users, workflows, and goals.
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Continuous Discovery: Driving Business Impact & Enhancing Product Experience
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Product teams make countless decisions every day, but how often do real-time user insights guide those decisions?
Designing Content for Accessibility: Key Takeaways from Our Webinar
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Creating content that everyone can enjoy isn’t just good practice—it’s good business.