From Mandate to Momentum: How Service Blueprinting Helps Agencies Meet Executive Order 25-03
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Join us in Lacey, WA for IPMA’s May FORUM—where Washington’s public service problem-solvers gather to spark action.
Executive Order 25-03 challenges agencies to deliver permitting and licensing services that are more efficient, transparent, and predictably consistent—but knowing where to start can feel overwhelming.
In this session, you’ll discover service blueprinting, a human-centered design method that creates a clear, visual roadmap of your entire permitting or licensing journey—from the applicant’s first interaction to the back-office workflows that power it.
What you'll get:
- Uncover and fix bottlenecks in your permitting or licensing process
- Break down silos and align cross-functional teams
- Design targeted improvements that benefit both staff and the public
- Leave with a ready-to-use service blueprinting template
- Walk away with a clear, practical strategies to start making progress on EO 25-03