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From Mandate to Momentum: How Service Blueprinting Helps Agencies Meet Executive Order 25-03

Join us in Lacey, WA for IPMA’s May FORUM—where Washington’s pub­lic ser­vice prob­lem-solvers gath­er to spark action.

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Executive Order 25-03 challenges agencies to deliver permitting and licensing services that are more efficient, transparent, and predictably consistent—but knowing where to start can feel overwhelming.  

In this session, you’ll discover service blueprinting, a human-centered design method that creates a clear, visual roadmap of your entire permitting or licensing journey—from the applicant’s first interaction to the back-office workflows that power it. 

What you'll get:

  • Uncover and fix bottlenecks in your permitting or licensing process
  • Break down silos and align cross-functional teams
  • Design targeted improvements that benefit both staff and the public
  • Leave with a ready-to-use service blueprinting worksheet
  • Walk away with a clear, practical strategies to start making progress on EO 25-03

Click here to register for free on IPMA's website.