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Innovating Child Support: Human-Centered Design at NCSEA 2023

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Date: August 6-9, 2023

Location: Anaheim Marriot, Anaheim CA 92802

Child support conferences are crucial for professionals working in the field to stay up-to-date with the latest best practices and innovative ideas. The upcoming National Child Support Enforcement Association (NCSEA) 2023 Leadership Symposium promises to be an innovative event. One of the highlights of the event is a workshop on "Applying Human-Centered Design in the Real World," presented by Taylor Collins, Director of User Experience Design at Anthro-Tech.

This Human Centered Design (HCD) workshop brings practical applications that can be applied to other offices and areas within child support services. The session will be led by panelists who were central to a previous Pilot Study with the U.S. Department of Health and Human Services on 'Applying Human-Centered Design to Human Services.' Attendees will acquire valuable insights from the experiences of study participants and learn new leadership strategies in applying HCD principles within their offices. Various topics will be covered, ranging from equity to employee engagement -read the full agenda here.


The National Child Support Enforcement Association (NCSEA) is a leading organization dedicated to promoting and influencing child support policies and services. Their mission is to educate, connect, and inspire individuals working in child support while serving as the voice of the child support community. NCSEA envisions a world where every child receives reliable financial and emotional support. They strive to instill public trust in the child support system by highlighting its successes and the professionalism of service providers.

Are you interested in making your government agency's services more customer-centric? Our expert team can help. Contact us today for more information:

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