Our Design Thinking workshop will help you create better products, services, and experiences for your users both digitally, and non-digitally. This highly participatory course focuses on collaboration, listening, empathy for users, and experimentation. We introduce you to a philosophy and method that can be used throughout your organization to create a culture that puts your users at the forefront of all your design decisions.
What you'll learn
You'll learn how to better serve your users and provide them with a usable and useful experience with your services and products. We'll teach you:
- The design thinking method
- How design thinking can solve complex problems and lead to innovative solutions
- Techniques to create a team dynamic and climate that encourages risk taking and collaboration
- Methods to understand customer motivations, needs, pain points and how to build empathy
- How to turn customer insights into design prompts
- How to refine design concepts
- Tips for rapid prototyping
- How to improve the user experience of your product or service
- How to overcome common barriers for implementing design thinking at your organization to drive innovation
Who can attend?
- Washington state agencies, city, county, and other public entity employees, including members of non-profits
- Oregon state agency employees
- Idaho state agency employees
How to register
This workshop is offered through the Washington State Department of Enterprise Services (DES). Visit the DES website for registering. Please contact the Learning Solutions Team with any registration questions at traininginfo@des.wa.gov.
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What attendees are saying about our workshops
“Thinking about design in new ways as a group yielded several ideas applicable to our website redesign.”
“A nice balance of lecture vs. discussion/activities, which made it work for different learning styles.”
“I believe I will be thinking about this class for months. The instructors were amazing, the exercises and samples really helped set the process into motion.”