Aiding Government Agencies in Accomplishing CX and Service Delivery

Anthro-Tech’s Founder and CEO, Suzanne Boyd joins FedHealthIT’s Keeping IT Brief podcast for an exciting discussion on the importance of “placing people at the center of everything government does.” This shift in the federal mindset is in response to President Biden’s executive order, “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.”

This order outlines 36 Customer Experience (CX) improvement commitments across 17 federal agencies. Commitments in the federal health care service area include improving access to veteran and retiree health benefit information and health care online. Tune in to listen to a discussion about the benefits, challenges, and considerations for delivering more timely, modern, and secure health information.

Suzanne is the Founder and CEO of Anthro-Tech. She has more than 20 years of experience in leading human-centered design and customer research initiatives for government agencies, non-profits, and organizations with a social impact mission. As a trusted advisor for many clients, Suzanne has a proven track record in successfully positioning user-centered design as a catalyst for delivering better customer experiences and helping organizations make the shift to customer-centric business processes and cultures. She is a thought leader and expert in institutionalizing human-centered design, cross-channel customer experience, and digital transformation strategy.

Suzanne is also an Assistant Affiliate Professor in the Human-Centered Design & Engineering Master’s Program at the University of Washington where she’s been teaching human-centered design since 2001. She has a keen interest in connecting the academic world with industry practitioners in the UX community. As a close mentor for many professionals, Suzanne inspires people to use their talents in user experience to affect positive social change.

Anthro-Tech is a human-centered design consultancy focused on government agencies, nonprofits and enterprises with a social impact mission. We provide user-centered design strategy, user research, and user experience design to organizations throughout the region and across the nation. We help organizations gain a deep understanding of their customers through research to design products and services that are usable, useful and make a positive impact on people’s every-day lives. Anthro-Tech has extensive experience leading customer strategy initiatives and transforming organizations to be more customer-centric.

Over the past 20 years we’ve partnered with dozens of organizations to transform how they engage their customers, including over 30 county, state and federal government organizations, Goodwill, Amazon, Sound Transit, 7-Eleven , and the Bill & Melinda Gates Foundation.

Anthro-Tech has been in business for 20 years with offices located in Olympia & Seattle, Washington where we also operate our usability labs, training center, and client collaboration spaces. We are a proud women-led business with certifications through WBENC.

Let us seamlessly guide you through the human-centered design process and build products and services that work for the American public.