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How many times has a customer asked you about something that’s right there on the homepage of your agency’s website? What about those emails and phone calls you keep receiving from people who are frustrated with your online services? Learn why putting people first is the backbone of human-centered design.
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Annual World Usability Day highlights the importance of incorporating Human-Centered Design (HCD) principles into all services and products.
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Suzanne Boyd on the promising path to innovation by letting go of the very idea of perfectionism.
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Whether businesses are designing programs, technologies, or processes, we help them unpack the issues and identify a satisfactory solution, one that meets the needs of the customers and the business.
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As organizations around the world have switched to remote working, the online tools that employees use to access information and communicate have become key to getting work done.
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It can be challenging to create user-centered solutions for complex products and services. Whether you are testing how people use your product or evaluating your website’s structure and content, user research can help you make your product, service, or website more useful and usable.