As a trusted advisor for changemakers across the federal government, Suzanne champions Human-Centered Design (HCD) projects and demonstrates the impact of putting the people that the government serves at the center of everything they do.
By involving customers in the design process every step of the way, she creates solutions that are usable, useful, accessible, and make a positive impact on people’s everyday lives. She helps government agencies fulfill their mission by creating services that are more efficient to use – effectively, building trust in government.
Suzanne has a proven track record in successfully positioning Human-Centered Design as a catalyst for delivering better customer experiences and transforming government to put people at the center of service delivery.
Suzanne works with federal agency stakeholders and leadership to leave a legacy of HCD, even after project closeout. She helps organizations set a clear vision for customer experience and equitable service delivery. By advocating for HCD, creating champions, and transforming design and development processes that consider the human experience, Suzanne and her team have successfully changed the way dozens of government agencies engage with its constituents.
About the Leading for Impact, Women in Leadership Conference
2022 marks the 5th Annual Leading for Impact, Women in Leadership Conference and Award Ceremony taking place on November 1, 2022, at the National Press Club in Washington D.C. This year’s theme is Building Resiliency to Drive Transformation, Modernization and Success in 2023. This high-energy, in-person conference features an engaging mix of keynote presentations, fireside chats, panel discussions, and a networking reception.
Anthro-Tech is a human-centered design consultancy focused on government agencies, nonprofits, and enterprises with a social impact mission. We help organizations gain a deep understanding of their customers through research to design products and services that are usable, useful, and make a positive impact on people’s every-day lives.
Over the past 25 years we’ve partnered with dozens of organizations to transform how they engage their customers, including Amazon, Facebook, HBO, Goodwill, The Allen Institute for Artificial Intelligence, the Bill & Melinda Gates Foundation, and dozens of county, state and federal government organizations.
Anthro-Tech was founded in 1997. We are a woman-owned business with offices and user experience labs in Olympia and Seattle, Washington. We are driven by our purpose – to build a great business that makes things better for people.
Is your government agency ready to prioritize the customer experience using Human-Centered Design? Our expert team can help! Contact us for more information.
Let us guide you through the human-centered design process and build products and services that work for your customers.