We deliver human-centered experiences that enhance your organizational objectives.


Redesigning a product? Developing an entirely new concept? Changing the way you serve customers? We bring new thinking and approaches to help you clarify and articulate a project’s reason for being.

Strategy Services

  1. Developing project metrics for success
  2. Facilitating stakeholder workshops and strategy sessions
  3. Identifying user needs and existing gaps in meeting those needs
  4. Creating project plans that marry user needs and organizational goals
  5. Providing ongoing user experience consultation

User Research

Who are your users? And what are they trying to accomplish? We employ a wide range of research methodologies to gain a clear understanding of your audiences — the who, what and why.

Research yields essential data and insights. Ultimately, we synthesize research findings within user profiles and task matrices, personas, user scenarios and storyboards.

User Research Services

  1. Contextual and other types of interviews
  2. Field studies and ethnography
  3. Focus groups and surveys
  4. Product usage analysis
  5. Journal Studies
  6. Experience Mapping

Training & Mentoring

How do you apply the lessons of user-centered design to future projects? What tools and skill sets can be nurtured and utilized throughout the organization? Teaching is an essential component of our approach to client engagements. For every client organization, we help internal teams become more fluent in user-centered design through classroom and small group training sessions. We teach by example and openly share tools and techniques.

Information Architecture

What’s the optimal way to organize information for your users? How can we bring refined principles of design and architecture to the digital landscape? We use information architecture and conceptual design as a foundation for successful user experiences.

Information Architecture Services

  1. Creating and communicating functional requirements
  2. Defining your product or service’s information architecture
  3. Developing conceptual designs, such as wireframes
  4. Conducting card sorting studies — both online and in-person
  5. Evaluating information architecture through in-person or remote usability studies

User Interface & Interaction Design

Are proposed design solutions usable? How can those potential solutions be improved? Before any coding, we design interfaces and interactions iteratively so we can get feedback from the person that matters most—the user.

User Interface & Interaction Design Services

  1. Prototyping
  2. Design Mapping
  3. Conducting design workshops and reviews
  4. Evaluating prototypes in usability studies
  5. Building user interface specifications
  6. Creating standards and guidelines
  7. Visual design

Usability Testing & Evaluation

What’s the best way to get feedback from different kinds of users? In the minds of users, how does a product stack up against the competition? We connect directly with users and user groups to guide product development. Our services include:

Usability Testing & Evaluation Services

  1. Usability benchmark studies
  2. Remote usability testing
  3. Paper prototype usability testing
  4. International user testing
  5. Heuristic evaluations and expert reviews
  6. Standards-based inspections
  7. Cognitive walkthroughs
  8. A-B testing


Have you considered your users with disabilities in your design? How can you ensure you’re compliant with current accessibility regulations? We help organizations make technology accessible and usable for persons with disabilities so they can access the information they need.

Accessibility Services

  1. Identifying accessibility issues
  2. Testing with representative users
  3. Designing to meet standards (WCAG 2.1 and Section 508)
  4. Collaborating with teams to conduct software ADA testing
  5. Consulting on accessibility best practices

Content Strategy

Do users find and understand the content they need when they visit your site? Does your content reflect your organizational values across all touch points? Do you have a workflow to create and maintain content over time? We provide guidance to help you hone your content, have meaningful conversations, and reach your organizational goals.

Content Strategy Services

  1. Guiding site-wide content audits­­­
  2. Determining what content is required based on identified user and business goals
  3. Developing content standards and guidelines
  4. Identifying content contributor roles and responsibilities
  5. Facilitating content strategy and governance workshops
  6. Creating content creation and governance workflows
  7. Teaching plain writing principles
  8. Creating comprehensive content improvement plans and guiding content contributors through content improvement projects

We Are Change Agents

Human-centered design tends to inspire change. While a lot of our projects involve fixing specific, pre-identified problems, we’ll learn things along the way that transform how you engage your audiences.

A Highly Collaborative Approach

Create customized user-centered solutions

Every organization serves unique users and faces unique challenges. In our work, a cookie-cutter approach is simply not possible. We provide clients with human-centered solutions that are customized, flexible and scalable to get results and accomplish business goals.

Leave a legacy of human-centered design

Fixes are temporary, while knowledge is lasting. Our work focuses on empowering teams with the skills and tools to lead an organization’s human-centered design activities long after our engagement is over. From start to finish, we actively demonstrate to executives and other stakeholders how user-centered design practices promote organizational success.

Make decisions informed by data

The human-centered design process is inherently data-driven. We make informed decisions and recommendations based on empirical data rather than assumptions. Throughout the process, we gather metrics to evaluate and ensure project success.

Embrace change as a constant

People change, organizations change and technologies change. So we need to change. There is always more to learn, which is why we’re active in both academic and professional organizations to keep our skills super sharp and always fresh.

A Proven Process

Process Diagram 2022