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Understanding Customer Life Experiences to Transform Federal Services

Photo of Nelly Kinsella with the headline "Understanding Customers' Life Experiences in Order to Transform Federal Services

Tune in to listen to Nelly Kinsella discuss the progress government agencies have made towards the President’s Executive Order - released over a year ago. The Order focuses on transforming social, financial, and health services provided by government agencies during significant life events. These events include retirement, disaster recovery, military to civilian transitioning, low-income women and children (birth and early childhood), and financial shock. 

A coalition of government agency leaders called the President’s Management Council, has prioritized these five life experiences. Learn how they’re working towards changing the status quo to create a more customer-centric experience. To keep up to date with progress, visit for updates, information, and quarterly reports. See the value being delivered to customers and stakeholders.