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User-Centered Design Consultant

About this position

Anthro-Tech seeks a user-centered design consultant, with deep expertise in information architecture, to lead complex, multidisciplinary digital projects. Our ideal candidate has experience leading teams in content strategy, information architecture, user experience design, and development and can develop & deliver training workshops. In this role, you will also lead information architecture and taxonomy development through content analysis, close work with content contributors and subject matter experts, user testing, and understanding design and development capabilities and constraints.

In our user-centered design (UCD) projects, you’ll work closely with our user researchers, strategists, designers, development partners, and clients to ensure that content and information architecture support a user experience strategy. You’ll be working with enterprise-level government organizations with diverse audiences, non-profits with inspiring missions, and technology pioneers. Throughout your work, you will use user research and testing to make data-driven decisions and guide clients to more useful and usable digital products.

Examples of experience and skills we’re looking for

  • Leading a team of researchers, designers, and clients through project discovery and scoping.
  • Determining project parameters such as goals, roles, responsibilities, timelines, and tracking budgets.
  • Helping a team member solve a problem or innovate a solution in research, strategy, content, or design
  • Providing guidance for a content audit, analyzing content quality, structure, and topics.
  • Working with subject matter experts to determine which content could be deleted, revised, or migrated.
  • Developing an improvement strategy for content on a large, information-rich website.
  • Conducting an information architecture study with key user groups.
  • Connecting user research and testing with best practices in information architecture and user experience design.

Examples of the work you’ll do with us:

  • Plan improvements for a huge website with outdated, disjointed, duplicative content.
  • Interview stakeholders, users, and customer service providers to define needs and reach shared goals.
  • Coach and mentor clients on how to prioritize and plan for and govern user research, content improvement, design, and content migration.
  • Leverage customer research, personas, journey maps and site data to develop content and design strategies that target user needs and support business goals.
  • Conduct card-sorting and tree test studies to inform user-centered information architectures.
  • Set up tools to manage large content improvement and migration projects with multiple content contributors.
  • Collaborate with researchers and designers to conduct usability testing of digital projects.
  • Ensure that content structure and information architectures are understood and implement by design and development teams.
  • Facilitate workshops in content strategy, governance, information architecture, and Writing for the Web.

Qualifications and attitude

Experience is important. We’re looking for someone who knows and values the user-centered design process, enjoys leading projects, and wearing many hats. We’re also seeking someone who has led content and web design initiatives, worked with enterprise content management systems, and helped others through the process.

We have a smart and inspired team of researchers and designers who care deeply about our clients, our work, and our company. To fit in, you’ll be driven to add value, and comfortable with technology, uncertainty, and a collaborative entrepreneurial environment. You should consider yourself a diplomatic professional who loves solving problems and getting things done.

This is a consulting position, so you need to enjoy rolling up your sleeves and helping organizations tackle challenging large-scale projects efficiently, leaving them with the skills they need to maintain the improvements you achieve together.

Scheduling and travel

This is a full-time position. Regional travel approximately 1 to 3 days a week. You’ll regularly work on-site with clients, primarily in Seattle and Olympia. Occasional national travel may be required.

Applications should include the following:

  • Cover letter stating your background, salary requirements, and reason for interest in working with Anthro-Tech.
  • Resume and a short write-up describing your most significant UCD and/or information architecture engagement. We’re looking for a track record of experience and dedication.

Please reference the “UCD Position” in your correspondence, and direct inquiries to:

Thank you for your interest.

About Anthro-Tech

Anthro-Tech is a user-centered design consultancy focused on government agencies, nonprofits, and enterprises with a social impact mission. We help organizations gain a deep understanding of their customers through research to design products and services that are usable, useful and make a positive impact on peoples’ everyday lives. We are leaders in digital strategy, user research, user experience design, usability testing and UX training services. Much of our work focuses on web sites, intranets, web and mobile applications, service design, and customer experience strategy.

Over the past 20 years we’ve partnered with many organizations to transform how they engage their customers, including dozens of county, state and federal government organizations, The Bill & Melinda Gates Foundation, The Allen Institute for Artificial Intelligence, Sound Transit, Amazon, and HBO.

Anthro-Tech was founded in 1997. We are a women-owned business with offices and user experience labs in Olympia and Seattle.

We’re driven by our purpose - to build a great business that makes things better for people.

Our values:

  • Help others succeed
  • Set the bar high
  • Be optimistic AND face the brutal facts
  • Continually learn and grow expertise
  • Passionate about making an impact