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Content Strategist / Information Architect

Location: Seattle/Olympia, WA

About this position

Anthro-Tech needs a content strategist to lead content improvement projects, design information architectures, and develop & deliver training workshops. For our user-centered design (UCD) projects, you’ll work closely with user researchers, designers, and clients to ensure that content and information architecture supports a user experience strategy. You’ll be improving huge client websites and digital products. You’ll be working with government organizations with diverse audiences, non-profits with inspiring missions, and technology pioneers.

Some of the things you would’ve done last week if you were working with us:

  • Provided guidance for a content audit. Worked with subject matter experts to determine which content could be deleted, revised or migrated as is.
  • Held office hours to guide multiple content contributors within a client agency
  • Developed an improvement strategy for content on a large information-rich website
  • Conducted an information architecture study with key user groups to determine how easy / difficult it is for users to find the information they need.
  • Taught a workshop for 25 participants in web writing
  • Worked with Anthro-Tech collaborators on a featured article for our website
  • Lead governance documentation efforts for a client agency in accordance with its marketing and branding strategy, business goals and user needs

Here are some other things you might do:

  • Plan improvements for a huge website with outdated, disjointed, duplicative content
  • Coach and mentor content contributors to prioritize and plan
  • Leverage customer research, personas, journey maps and site data (Google, Click and Search analytics) to develop content strategies that target user needs and support business goals
  • Set up Gather Content to manage large content improvement projects with lots of content contributors
  • Conduct card sorting studies to inform user-centered information architectures
  • Draft and iterate a video script for a case study video
  • Collaborate with User Researchers and UX Designers to usability test a product
  • Facilitate a workshop to map out current content writing workflow roles and responsibilities; identify gaps, opportunities and risks
  • Create and edit content

Qualifications and attitude

Experience is important. We’re looking for someone who has led content strategy and improvement initiatives, published in an enterprise content management system, and helped others through the process. We have a smart and inspired team of researchers and designers who care deeply about our clients, our work and our company. To fit in, a person has to be driven to add value, and comfortable with technology, uncertainty, and a collaborative entrepreneurial environment. You should consider yourself a professional and love solving problems and getting things done. This is a consulting position, so you need to enjoy rolling up your sleeves and helping client organizations tackle challenging large-scale projects efficiently, leaving them with the skills they need to maintain the improvements you achieve together.

Scheduling & travel

This is a full-time position. Regional travel approximately 1 to 3 days a week. You’ll regularly work on-site with clients, primarily in Seattle and Olympia. Occasional national travel may be required.

Applications should include the following:

  • Cover letter stating your background, salary requirements and reason for interest in working with Anthro-Tech.
  • Resume and a short write-up describing your most significant content strategy engagement. We’re looking for a track record of experience and dedication.

Please reference the “Content Strategist Position” in your correspondence, and direct inquiries to:

Thank you for your interest.

About Anthro-Tech, Inc.

Anthro-Tech is a user-centered design consultancy focused on government agencies, nonprofits, and enterprises with a social impact mission. We help organizations gain a deep understanding of their customers through research to design products and services that are usable, useful and make a positive impact on peoples’ everyday lives. We are leaders in digital strategy, user research, user experience design, usability testing and UX training services. Much of our work focuses on web sites, intranets, web and mobile applications, service design, and customer experience strategy.

Over the past 20 years we’ve partnered with many organizations to transform how they engage their customers, including dozens of county, state and federal government organizations, The Bill & Melinda Gates Foundation, The Allen Institute for Artificial Intelligence, Sound Transit, Amazon, and HBO.

Anthro-Tech was founded in 1997. We are a women-owned business with offices and user experience labs in Olympia and Seattle.

We’re driven by our purpose - to build a great business that makes things better for people.

Our values:

  • Help others succeed
  • Set the bar high
  • Be optimistic AND face the brutal facts
  • Continually learn and grow expertise
  • Passionate about making an impact