As organizations around the world have switched to remote working, the online tools that employees use to access information and communicate have become key to getting work done. For many large organizations, the primary online tool is an intranet.
We have helped a number of organizations to create, build and refine, or update their existing websites in response to the pandemic. We rolled up our sleeves to help teams at the federal, state, and city levels to ramp up their emergency response communications.
Research is the best place to start to make improvements that help your users. There are several ways to develop and test information architecture and content, no matter the industry. All of these testing methods can be done remotely with actual users.
Whether you are testing how people use your product or evaluating your website’s structure and content, user research can help you make your product, service, or website more useful and usable.