User-centered design is a means for defining your customers’ interests and solving meeting gridlock– or much larger challenges. Like making a useful and usable product or service for your customer.
Large-scale projects are filled with excitement, anticipation, and a dash of uncertainty. How do you know the effort is going to pay off? How will you even get to the end? We’ve been in your shoes: We tackle complexity regularly and have developed 7 tricks to tame the beast.