As organizations around the world have switched to remote working, the online tools that employees use to access information and communicate have become key to getting work done. For many large organizations, the primary online tool is an intranet.
Research is the best place to start to make improvements that help your users. There are several ways to develop and test information architecture and content, no matter the industry. All of these testing methods can be done remotely with actual users.
You’ve seen the signs that something isn’t working. You are ready to conduct user research to figure out what your customers need to feel satisfied with your website, application, or service.