User Centered Design Process

• Usability for the Web: Designing Web Sites that Work by Tom Brinck, Darren Gergle, and Scott D. Wood (2001)
• The Elements of User Experience: User-Centered Design for the Web by Jesse James Garrett (2002)

User Research

• Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques by Catherine Courage and Kathy Baxter (2004)

Usability Testing

• Usability Testing and Research by Carol M. Barnum (2001)
• A Practical Guide to Usability Testing by Joseph S. Dumas and Janice C. Redish (1999)

Organizational Change

• Fearless Change: Patterns for Introducing New Ideas by Mary Lynn Manns and Linda Rising (2005)
• Leading Change by John P. Kotter (1996)

Writing for the Web

• Letting Go of the Words: Writing Web Content that Works by Janice (Ginny) Redish (Paperback - June 11, 2007)

Information Architecture

• Information Architecture for the World Wide Web: Designing Large-Scale Web Sites by Louis Rosenfeld and Peter Morville (Paperback - November 27, 2006) – Illustrated

Design Guidelines for the Web

• Research-based Web Design and Usability Guidelines by U.S. Department of Health and Human Services (2006)
• Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points by 37signals, Matthew Linderman, and Jason Fried (2004)