Usability testing can help us understand whether the customer can really "self-serve." Anthro-Tech consultant, Lani Hathaway, recently gave a presentation to the NW Business Forms Management Association to discuss forms usability online. Download the presentation (pdf).
Anthro-Tech is collaborating with the team at SaveTogether.org to help improve their online user experience. Read more about SaveTogether's matched savings community in The Seattle Times.
